CSV to Hornbill Service Manager
migration service

Effortless , no special knowledge or coding required. A complete CSV to Hornbill Service Manager data migration tool.

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Your best tool for CSV to Hornbill Service Manager data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Simply decide on customer info you need to move and set off with the transition immediately.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the target platform and observe the magic happening.
Record completion
Transfer your help desk records in full to make certain that no ticket is missing critical customer service information.
Effortless process

No need to worry about scripting or constantly watch each piece of info moved.

Just link both platforms, tick what you want to migrate and allow the tool do the rest for you.

From sender information to phone number connection, all you records will keep their previous data structure maintained.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will arrive how you left it.

Security is paramount

You data is key which is why we designed a method that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

You control the process

Take complete control of your information with our internal data mapping solution. Pick what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Guided migration

If this is your first migration, worry not. Helpful and intuitive on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Apart from providing great customer support services, we always aim to improve our customer service.

As a company, we want you to have the best possible service, which is why we are constantly putting so much effort to improve the core experience.


Reasons to use Help Desk Migration to switch from CSV to Hornbill Service Manager

Castle gates

Strong safety of your information

The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the data end up in the right places in Hornbill Service Manager.

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Sustained connectivity between object and people

When migrating your data from CSV to Hornbill Service Manager we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from CSV to Hornbill Service Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from CSV to Hornbill Service Manager work

  • Prepare

    Register and go to our migration service.

  • Opt and connect your CSV service desk with HDM.

  • Give access to your Hornbill Service Manager account.

  • Outline your requirements

    Let us know what aspects of your migration you want to modify

  • Get your needs estimated

    We will investigate your case and send you with a cost and a scope of tasks.

  • Migrate from CSV to Hornbill Service Manager everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Hornbill Service Manager import

Our staff would be more than happy to run a personalized migration in case you have special demands.
Get a price estimation

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