CSV to HelpDesk
migration serviceHelp Desk Migration partner of HelpDesk

Smooth, no special expertise or programming required. A complete CSV to HelpDesk data migration tool.

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Your best tool for CSV to HelpDesk data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and tool development processes. Just decide on the records you need to migrate and start the transition right away.
Effortless migration
No special knowledge or skill required. Just select what data will go to the new platform and see the miracle happening.
Record completion
Migrate your help desk info in full to make certain that no ticket has lost critical customer support details.
Automated migration

Worried that you’ll have to use advanced skills to move your customer service data? Worry not as we ensured that our tool is as easy to use as it can possibly be.

Attach the help desks, select records, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, your entire database will keep their prior data structure intact.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Data safety is priority

You data is key which is why we developed a method that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.

Record mapping

Pick data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to pick just about everything you might ever need.

Simple & effective

In only a few clicks it will be possible to choose the data arrangement, when it goes, and in what order.

Our tech engineers took customer experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Good service first

Outside of producing great customer support services, we always want to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are continuously making great strides to improve the core experience.


Reasons to use Help Desk Migration to switch from CSV to HelpDesk

Castle gates

Strong security of your records

The migration is completed by the machine over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer care to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields, thus helping you to make sure that the records end up being in the right destinations in HelpDesk.

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Maintained connection between object and people

When migrating your data from CSV to HelpDesk we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from CSV to HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from CSV to HelpDesk work

  • Prepare

    Start with preparing Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from CSV to HelpDesk.

  • Connect CSV

    Fill in the form with required credentials to permit our data migration tool to fetch information from your current help desk.

  • Do the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Choose objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be moved according to your needs.

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to HelpDesk all data

    When everything's tested out, find a quiet time with the minimal load on the support staff and begin migrating from CSV to HelpDesk.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your HelpDesk import

Our staff would be more than happy to run a personalized migration if you have special demands.
Get a price estimation

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