CSV to FocalScope
migration service
Smooth , no special expertise or programming required. A complete CSV to FocalScope data migration tool.
CSV to FocalScope
Your best tool for CSV to FocalScope data migration
No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.Save on resources
Skip complex data audit and tool development processes. Simply decide on what data you need to transfer and start the transition when comfortable.Effortless migration
No special knowledge or skill required. Just select what data will go to the target platform and enjoy the wonders happening.Record completion
Migrate your help desk info in full to ensure that no ticket has lost critical customer support details.Automated migration
Worried that you’ll have to use advanced skills to migrate your customer service data? Worry not as we made sure that our tool accessible as it can possibly be.
Connect the help desks, select data, click ok, and you’re done!
Preserved data links
Starting from the ticket requester to every comment author, all you records will keep their prior connections intact.
You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will be waiting for you where you left it.
Data safety is paramount
Information is everything which is why we developed a tool that will keep your customer records untouched.
Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.
Record mapping
Choose data that will be migrated by using our pre-installed data viewer.
From contacts to tickets to help center articles, you will be able to select just about everything you might actually need.
Step-by-step instructions
If you are new to data migrations, don’t worry. Helpful and simplified on-screen prompts will help you move your information accurately.
You don’t need to worry that you’ll be confused with terms and tech jargon.
Customer service first
Outside of providing great customer service, we always strive to develop our customer service.
As a team, we want you to experience best possible service, which is why we are continuously making great strides to enhance the core experience.
Reasons to use Help Desk Migration to switch from CSV to FocalScope
Strong security of your records
The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard and even custom fields , thus helping you to make sure that the data end up being in the right destinations in FocalScope.Next
Maintained relation between object and people
When migrating your data from CSV to FocalScope we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from CSV to FocalScope
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from CSV to FocalScope work
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Prepare
Sign-up and go to our migration software.
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Connect CSV
Choose and link your CSV support desk with HDM.
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Connect FocalScope
Grant the right to access your FocalScope account.
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Explain your requirements
Let us understand precisely what components of your migration you wish to adjust
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Have your requirements estimated
We shall research your case and send you with a the overall cost and a scope of work.
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Migrate from CSV to FocalScope everything
Move all your customer support information in a single push.
Your data is in good hands
We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied clients
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data automatically
See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a specialist run your FocalScope import
Our staff would be more than happy to run a customized migration if you have special demands.
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