CSV to FocalScope
migration service

Smooth , no special expertise or programming required. A complete CSV to FocalScope data migration tool.

More details

Your best tool for CSV to FocalScope data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and tool development processes. Simply decide on what data you need to transfer and start the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just select what data will go to the target platform and enjoy the wonders happening.
Record completion
Migrate your help desk info in full to ensure that no ticket has lost critical customer support details.
Automated migration

Worried that you’ll have to use advanced skills to migrate your customer service data? Worry not as we made sure that our tool accessible as it can possibly be.

Connect the help desks, select data, click ok, and you’re done!

Starting from the ticket requester to every comment author, all you records will keep their prior connections intact.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Data safety is paramount

Information is everything which is why we developed a tool that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

Record mapping

Choose data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to select just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, don’t worry. Helpful and simplified on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Outside of providing great customer service, we always strive to develop our customer service.

As a team, we want you to experience best possible service, which is why we are continuously making great strides to enhance the core experience.


Reasons to use Help Desk Migration to switch from CSV to FocalScope

Castle gates

Strong security of your records

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the data end up being in the right destinations in FocalScope.

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Maintained relation between object and people

When migrating your data from CSV to FocalScope we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from CSV to FocalScope

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from CSV to FocalScope work

  • Prepare

    Sign-up and go to our migration software.

  • Connect CSV

    Choose and link your CSV support desk with HDM.

  • Connect FocalScope

    Grant the right to access your FocalScope account.

  • Explain your requirements

    Let us understand precisely what components of your migration you wish to adjust

  • Have your requirements estimated

    We shall research your case and send you with a the overall cost and a scope of work.

  • Migrate from CSV to FocalScope everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your FocalScope import

Our staff would be more than happy to run a customized migration if you have special demands.
Get a price estimation

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