CSV to Eptica Entreprise Suite
migration service
Smooth , no special knowledge or programming required. A complete CSV to Eptica Entreprise Suite data migration software.
CSV to Eptica Entreprise Suite
Your best tool for CSV to Eptica Entreprise Suite data migration
No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.Save on resources
Skip complex data audit and code development processes. Simply choose what data you need to transfer and start the transition when comfortable.Effortless migration
No special knowledge or skill required. Just choose what data will go to the target system and enjoy the wonders happening.Record completion
Migrate your help desk records in full to make sure that no ticket is missing vital customer support information.Effortless process
No need to worry about scripting or continuously watch each record transferred.
Just link both platforms, pick what you need to take to a new database and let the system deal with the remainder.
Preserved data links
Starting from the ticket requester to every comment author, your entire database will keep their initial connections maintained.
You don’t have to worry that some data will be lost and service quality will decrease. Everything will be waiting for you where you left it.
Data safety is priority
You data is everything which is why we designed a system that will keep your information untouched.
Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.
Record mapping
Select records that will be migrated by using our pre-installed data viewer.
From contacts to tickets to knowledge base solutions, you will be able to pick anything you might actually need.
Simple & effective
In only a couple of buttons to press it is possible to select the data arrangement, when it goes, and in what order.
Our software considered customer experience as an essential factor and ensured that it will be possible to use the system to its fullest.
Good service first
Outside of producing great customer support services, we always aim to improve our customer service.
As a company, we want you to have the friendly and helpful service, which is why we are continuously making great strides to increase the core experience.
Reasons to use Help Desk Migration to switch from CSV to Eptica Entreprise Suite
Strong security of your information
The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is easy to move your customer service to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard as well as custom fields , thus helping you to ensure that the data end up being in the right places in Eptica Entreprise Suite.Next
Maintained link between object and people
When migrating your data from CSV to Eptica Entreprise Suite we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from CSV to Eptica Entreprise Suite
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from CSV to Eptica Entreprise Suite work
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Prepare
Register and go to our migration wizard.
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Link CSV
Choose and link your CSV service desk with HDM.
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Link Eptica Entreprise Suite
Grant access to your Eptica Entreprise Suite account.
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Detail your business needs
Let us know what components of your migration you would like to fine-tune
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Have your needs estimated
We'll investigate your application and send you with a price range and a scope of work.
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Migrate from CSV to Eptica Entreprise Suite everything
Move all your customer service records in a single push.
Your data is in good hands
We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied buyers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data all by yourself
See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a specialist run your Eptica Entreprise Suite import
Our staff would be more than happy to run a custom migration in case you have particular needs.
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