CSV to Awesome Support
migration service

Effortless, no special knowledge or coding required. A complete CSV to Awesome Support data migration software.

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Your best tool for CSV to Awesome Support data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Just decide on the records you need to move and start the transition right away.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the new platform and see the magic happening.
Record completion
Move your help desk records in full to make sure that no ticket has lost vital customer service information.
Easy process

You don’t have to bother about scripting or constantly watch each record transferred.

Just attach both platforms, pick what you want to migrate and allow the tool do the remainder.

Starting from the ticket requester to every comment author, your entire database will keep their initial connections intact.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will be waiting for you where you expected.

Data safety is priority

You data is everything which is why we developed a tool that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

Record mapping

Select records that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick just about everything you might ever need.

Guided migration

If you are new to data migrations, worry not. Helpful and intuitive on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Except producing great customer support services, we always strive to improve our customer service.

As a team, we want you to have the best possible service, which is why we are constantly making great strides to improve the general experience.


Reasons to use Help Desk Migration to switch from CSV to Awesome Support

Castle gates

Strong privacy of your information

The migration is carried out over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer care to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields, thus letting you ensure that the records end up in the right places in Awesome Support.

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Retained relation between object and people

When migrating your data from CSV to Awesome Support we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from CSV to Awesome Support

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from CSV to Awesome Support work

  • Prepare

    Start off by creating Agent profiles and all essential custom fields in your new help desk. Now, get started on migrating your data from CSV to Awesome Support.

  • Fill out the form with requested credentials to permit our data migration tool to retrieve data from your current help desk.

  • Do the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Select the records you need to migrate and set the ticket fields mapping, so the records could be transferred according to your preferences.

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Awesome Support everything

    When everything's validated, determine a quiet time with the minimal load on the support department and begin migrating from CSV to Awesome Support.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Awesome Support import

Our staff would be more than happy to run a custom migration if you have particular demands.
Get a price estimation

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