CSV to Alcea HelpDesk
migration service

Smooth , no special skill set or programming required. A complete CSV to Alcea HelpDesk data migration software.

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Your best tool for CSV to Alcea HelpDesk data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and code development processes. Just decide on customer info you need to move and start the transition right away.
Simple transition process
No tech expertise required. Just choose what data will go to the new platform and observe the magic happening.
Record structure maintenance
Move your help desk data in full to ensure that no ticket is missing vital customer service details.
Automated migration

Afraid that you’ll have to use special skills to move your info? Worry not as we made sure that our tool user friendly as it can possibly be.

Attach the help desks, select records, click ok, and you’re done!

Starting from the ticket requester to every comment author, your entire database will keep their initial connections intact.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will be waiting for you where you left it.

Data safety is priority

Information is everything which is why we developed a tool that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

Data mapping

Choose records that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick just about everything you might ever need.

Efficient out-of-the-box solution

In only a couple of clicks it will be possible to pick what goes where, when it goes, and in what order.

Our software took customer experience as an essential factor and ensured that you will be able to use the system to its fullest.

Great service first

Outside of producing great customer service, we always want to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always making great strides to enhance the core experience.


Reasons to use Help Desk Migration to migrate data from CSV to Alcea HelpDesk

Castle gates

Strong privacy of your data

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to ensure that the records end up in the right destinations in Alcea HelpDesk.

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Retained association between object and people

When migrating your data from CSV to Alcea HelpDesk we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from CSV to Alcea HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from CSV to Alcea HelpDesk work

  • Prepare

    Sign up and go to our migration software.

  • Pick and connect your CSV support desk with HDM.

  • Connect Alcea HelpDesk

    Grant access to your Alcea HelpDesk account.

  • Describe your business needs

    Let us know exactly what elements of your migration you need to tweak

  • Have your requirements estimated

    We shall investigate your application and send you with a price and a scope of work.

  • Migrate from CSV to Alcea HelpDesk everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Alcea HelpDesk import

Our staff would be more than happy to perform a customized migration in case you have particular demands.
Get a price estimation

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