Connex One import
in a few clicks

Without techs, delays and hustle. With step-by-step Connex One import setup form.

More details

Connex One import tool you’ve been looking for

Your platform import troubles are behind you now. Total migration from platform to platform with HDM quick and simple.
Save time & money
Clear price, a swift transition to the new platform, and no need to create the migration script. Get all of this with HDM service.
Simple setup
Just get the customer info ready for the import beforehand and start moving your records. It’s not necessary to do everything alone.
Essential data with you
Regardless of your reasons, move your old data to the target system to keep the track of customer data easier.
Automated migration

A bare minimum is to get done on your side. We already created the script.

Just set your help desk migration requirements and you’re good to go.

Data relationship coherence

All your emails migrate with the correct structure. Together with its smallest details, all data structure will be maintained.

The same applies to the help desk and CSV data. By the end, you get your exact information.

Data protection

All the credentials you use throughout the migration procedure are not stored. Only authorized staff can gain access to your email accounts or help desk dashboards.

All the information you provide is under solid protection from the outside world.

Mapping records

Choose what data comes to your new help desk yourself.

While managing the migration setup, you can choose what entities will cut and what will move.

Ease of use

The full process was deliberately created to allow users to set up the migration on their own.

You don’t have to have advanced experience or proprietary knowledge, just follow the on-screen prompts.

Customer support

We strive to make our service as convenient to you as as feasible, and G2 Crowd has already recognized it. We always go after quality and proper communication.

Whether it is through a phone or email, we are always ready to tackle your migration queries.

Why import data to Connex One using Help Desk Migration?

Castle gates

Security first

We don't share any of your personal information with third parties, and moreover thoroughly protect it, so nothing gets lost or stolen.


Easy to get around wizard to setup import

Our service was built to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Elective and powerful field mapping

Only Help Desk Migration make it easier to automatically move custom fields, as well as map their location.


Preserved relations between objects and people

All tickets will be imported to Connex One with their respective agents, contacts, and attachments, as a result, saving the history of customers' requests.


Relations illustration

Objects you may import to Connex One

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Connex One in several quick steps

  • Prepare

    Sign-up and go to our migration wizard.

  • Connect source Help Desk

    Choose and connect your source service desk with HDM.

  • Give the right to access your Connex One account.

  • Clarify your business needs

    Let us know exactly what parts of your migration you want to fine-tune

  • Get your preferences estimated

    We shall investigate your case and send you with a price range and a scope of tasks.

  • Import to Connex One everything

    Transfer all your customer service records in a single push.

We keep all of your data secure

We take security and safety very seriously and have developed an in-depth set of practices, technologies, and policies to help ensure that your data is secure.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the clients

Connex One import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

Blog Articles You Might Find Useful

Is Migrating Historical Data Worth the Splurge?

So, the choice is made. You’re getting ready to say goodbye to the old helpdesk, or maybe you’ve already purchased the licenses and have agents…

Helpdesk with Chat: Easy Way to Better Customer Service

What sets your business apart from other companies who offer the same thing? The answer is quite simple: outstanding, timely customer service. Getting a response…

A List of 10 Best Apps for Zendesk to Make Your Life Easier in 2021

The key to success in a customer-driven market is to create and maintain great relationships with customers. Zendesk can help you to do it at…

Book a Call
— %s