Connex One to E-Helpdesk Support
migration service

Extremely easy , no special knowledge or coding required. A complete Connex One to E-Helpdesk Support data migration tool.

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Trustworthy and Safe
Your passwords along with records are safe with us and will be used for import only.
Fast and Easy
Help Desk Migration does not require any specific skills or knowledge to get started with the migration.
Complete & Precise
We've handled all major peculiarities of different helpdesks to let you accurately and efficiently migrate large amounts of data

Why you should use Help Desk Migration to switch from Connex One to E-Helpdesk Support

Castle gates

Strong safety of your data

The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the records end up being in the right places in E-Helpdesk Support.

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Sustained connectivity between object and people

When migrating your records from Connex One to E-Helpdesk Support we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Connex One to E-Helpdesk Support

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Connex One to E-Helpdesk Support work

  • Get ready

    Sign up and go to our migration tool.

  • Pick and link your Connex One service desk with HDM.

  • Give the right to access your E-Helpdesk Support account.

  • Outline your needs

    Let us understand precisely what parts of your migration you would like to fine-tune

  • Get your needs estimated

    We shall research your application and send you with a price range and a scope of tasks.

  • Migrate from Connex One to E-Helpdesk Support everything

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your E-Helpdesk Support import

Our team would be more than happy to run a customized migration in case you have special needs.
Get a price estimation

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Help Desk Migration vs Salesforce Migration Tool: Which Matches Your Goals Better?

Help Desk Migration vs Salesforce Migration Tool: Which Matches Your Goals Better?

May 29, 2018

If you haven’t already started evaluating alternatives for your Desk help desk, then it’s just about time to give it a thought. Chances are high that by this time your company has accumulated at least a few hundred thousand of support records. That includes Tickets, Agents, Contacts, Notes, Attachments, etc. Transitioning this much data can …

Post Migration Checklist – Here’s What You Should Do

Post Migration Checklist – Here’s What You Should Do

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There are so many terms when it comes to customer support software that often, even we get puzzled. We’ve already covered what help desk soft is, as well as we touched upon what’s an internal help desk. This is slowly becoming a “help desk 101” master class so bear with us. In any case, it’s …

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