ConnectWise to uCare Help Desk
migration service

Effortless , no special knowledge or programming required. A complete ConnectWise to uCare Help Desk data migration instrument.

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Your best tool for ConnectWise to uCare Help Desk data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Just choose customer info you need to migrate and start the transition right away.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the new system and observe the miracle happening.
Record completion
Migrate your help desk records in full to ensure that no ticket is missing vital customer service information.
Automated migration

Scared that you’ll have to use special skills to move your info? Don’t be as we made sure that our tool is as easy to use as it can possibly be.

Link the help desks, select records, click ok, and you’re done!

Data dependency

Your customer info comes complete and we mean it.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is behind impenetrable walls. Not even all our team members have access to your credentials or records.

You can be sure that with HDM no hacker attacks will take place.

Record mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick just about everything you might actually need.

Simple & effective

In only a couple of clicks it is possible to pick what goes where, when it goes, and in what order.

Our developers considered customer experience as an essential factor and ensured that you will be able to use the system to its fullest.

Customer priority

As a migration service supplier, we work to propose the best possible migration tool. Yet, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from ConnectWise to uCare Help Desk

Castle gates

Strong security of your information

The migration is done over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the records end up in the right places in uCare Help Desk.

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Maintained association between object and people

When migrating your data from ConnectWise to uCare Help Desk we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ConnectWise to uCare Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ConnectWise to uCare Help Desk work

  • Prepare

    Register and go to our migration software.

  • Select and connect your ConnectWise service desk with HDM.

  • Connect uCare Help Desk

    Grant access to your uCare Help Desk account.

  • Outline your needs

    Let us understand precisely what components of your migration you would like to tweak

  • Have your requirements estimated

    We'll research your application and send you with a the overall cost and a scope of tasks.

  • Migrate from ConnectWise to uCare Help Desk all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your uCare Help Desk import

Our staff would be more than happy to run a customized migration in case you have particular needs.
Get a price estimation

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