ConnectWise to Solvemate
migration service

Extremely easy , no special expertise or programming required. A complete ConnectWise to Solvemate data migration software.

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The best ConnectWise to Solvemate tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and code development processes. Simply decide on the records you need to move and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just choose what data will go to the target platform and see the magic happening.
Data completion
Transfer your help desk records in full to make sure that no ticket has lost vital customer support information.
Effortless process

You don’t have to bother about scripting or continuously watch each record transferred.

Just attach both platforms, choose what you need to take to a new database and allow the tool deal with the remainder.

From sender information to phone number connection, all you records will keep their prior connections intact.

You don’t have to worry that a part of the records will be lost and service quality will decrease. Everything will be waiting for you where you expected.

Security is paramount

You data is everything which is why we developed a tool that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

Record mapping

Select records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select anything you might ever need.

Simple & effective

In only a few buttons to press it will be possible to choose the data arrangement, when it goes, and how.

Our tech engineers took customer experience as a priority and made sure that it will be possible to use the system to its fullest.

Customer service first

Except providing great customer support services, we always aim to improve our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are continuously making great strides to improve the general experience.


Why you should use Help Desk Migration to switch from ConnectWise to Solvemate

Castle gates

Strong safety of your information

The migration is done over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the data end up being in the right places in Solvemate.

Next

When migrating your records from ConnectWise to Solvemate we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ConnectWise to Solvemate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ConnectWise to Solvemate work

  • Get ready

    Register and go to our migration wizard.

  • Connect ConnectWise

    Choose and link your ConnectWise service desk with HDM.

  • Grant the right to access your Solvemate account.

  • Clarify your business needs

    Let us understand precisely what aspects of your migration you wish to modify

  • Have your requirements estimated

    We shall research your application and send you with a the overall cost and a scope of work.

  • Migrate from ConnectWise to Solvemate all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Solvemate import

Our team would be more than happy to run a custom migration if you have particular demands.
Get a price estimation

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