ConnectWise to Integria IMS
migration service

Trouble-free , no special skill set or coding required. A complete ConnectWise to Integria IMS data migration tool.

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The best ConnectWise to Integria IMS tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just pick what data you need to move and start the transition immediately.
Easy transition process
No specific expertise needed. Just select what data will go to the new solution and enjoy the magic happening.
Data structure maintenance
Transfer your help desk data in full to make sure that no ticket has lost critical customer service details.
Simple and easy procedure

You don’t have to bother about scripting or continuously control each piece of info moved.

Just attach both platforms, pick what you want to take to a new database and allow the Migration Wizard do the rest for you.

From sender information to phone number connection, all you records will keep their previous data structure intact.

You don’t have to worry that a part of the records will be lost and service quality will degrade. Everything will arrive how you expected.

Security is paramount

Information is key which is why we developed a tool that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your data in any way.

You control the process

Take complete control of your information with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, don’t worry. Useful and insightful on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Outside of providing great customer service, we always want to develop our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are always putting so much effort to increase the general experience.


Why you should use Help Desk Migration to migrate data from ConnectWise to Integria IMS

Castle gates

Strong safety of your data

The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the records end up in the right destinations in Integria IMS.

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Sustained relation between object and people

When migrating your records from ConnectWise to Integria IMS we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ConnectWise to Integria IMS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ConnectWise to Integria IMS work

  • Get ready

    Sign up and go to our migration tool.

  • Connect ConnectWise

    Pick and connect your ConnectWise support desk with HDM.

  • Connect Integria IMS

    Grant the right to access your Integria IMS account.

  • Explain your business needs

    Let us understand precisely what aspects of your migration you want to adjust

  • Get your requirements estimated

    We shall research your application and get back to you with a total price and a scope of tasks.

  • Migrate from ConnectWise to Integria IMS all data

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Integria IMS import

Our team would be more than happy to perform a custom migration if you have special requirements.
Get a price estimation

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