ConnectWise to Freshservice
migration serviceHelp Desk Migration partner of Freshservice

Trouble-free , no special know how or programming required. A complete ConnectWise to Freshservice data migration software.

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The best ConnectWise to Freshservice tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid complex data audit and code development processes. Just pick customer info you need to transfer and start the transition when comfortable.
Effortless transition process
No special expertise required. Just choose what data will go to the new solution and observe the wonders happening.
Data structure maintenance
Migrate your help desk records in full to ensure that no ticket is missing critical customer service details.
Simple and easy procedure

You don’t have to bother about coding or constantly watch each piece of info moved.

Just link your source and target, choose what you need to migrate and let the Migration Wizard deal with the remainder.

Data maintenance

Your customer data comes complete and we mean it.

Each email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is behind thick walls. Not even all our employees have see your passwords or records.

You can be sure that with HDM no data breaches are possible.

You’re in control

Take complete control of your customer data with our internal data mapping solution. Pick what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In only a couple of clicks you will be able to pick the data arrangement, when it goes, and in what order.

Our developers took user experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we strive to deliver the best possible migration tool. Yet, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from ConnectWise to Freshservice

Castle gates

Strong security of your information

The migration is done over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the records end up in the right destinations in Freshservice.

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Maintained association between object and people

When migrating your records from ConnectWise to Freshservice we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ConnectWise to Freshservice

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ConnectWise to Freshservice work

  • Get ready

    Start off by setting up Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from ConnectWise to Freshservice.

  • Connect ConnectWise

    Complete the form with requested credentials to make it possible for our data migration tool to access data from your current help desk.

  • Connect Freshservice

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Select the information you need to migrate and set the ticket fields mapping, so the records could be migrated based upon your needs

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Freshservice all data

    When everything's tested out, find a quiet time with the least load on the support staff and start migrating from ConnectWise to Freshservice.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Freshservice import

Our team would be more than happy to perform a customized migration in case you have special requirements.
Get a price estimation

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