ConnectWise to Eptica Entreprise Suite
migration service

Smooth , no special know how or coding required. A complete ConnectWise to Eptica Entreprise Suite data migration software.

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Secure and Safe
Your passwords as well as data are safe with us and will be used for import only.
Quick and Understandable
Help Desk Migration does not require any special competencies or knowledge to get started with the migration.
Full & Accurate
We've tackled all major peculiarities of different helpdesks to let you accurately and efficiently migrate massive loads of data

Reasons to use Help Desk Migration to migrate data from ConnectWise to Eptica Entreprise Suite

Strong security of your data

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer service to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the data end up in the right places in Eptica Entreprise Suite.

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When migrating your data from ConnectWise to Eptica Entreprise Suite we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from ConnectWise to Eptica Entreprise Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Companies
  • Folders

How does data migration from ConnectWise to Eptica Entreprise Suite work

  • Prepare

    Sign up and go to our migration service.

  • Opt and connect your ConnectWise service desk with HDM.

  • Give access to your Eptica Entreprise Suite account.

  • Describe your business needs

    Let us know what elements of your migration you would like to modify

  • Get your preferences estimated

    We'll analyze your application and get back to you with a total price and a scope of tasks.

  • Migrate from ConnectWise to Eptica Entreprise Suite all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, than you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, than you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Zendesk import

Our staff would be more than happy to perform a personalized migration in case you have special demands.
Get a price estimation
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