ConnectWise to eGain Suite
migration service

Extremely easy , no special knowledge or programming required. A complete ConnectWise to eGain Suite data migration software.

Secure and Safe

Your passwords along with records are safe with us and will be used for import solely.

Quick and Easy

Help Desk Migration does not require any special skills or knowledge to begin the the migration.

Full & Precise

We've handled all major peculiarities of various helpdesks to let you accurately and efficiently migrate massive amounts of information

Why you should use Help Desk Migration to switch from ConnectWise to eGain Suite

Strong security of your data

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer service to a new helpdesk without involving the IT department

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up being in the right destinations in eGain Suite.

Maintained link between object and people

When migrating your records from ConnectWise to eGain Suite we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

What you may migrate from ConnectWise to eGain Suite

Help Desk Objects

Tickets

with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles

with images and attachments
Categories
Companies
Folders

In what way does data migration from ConnectWise to eGain Suite work

Get ready

Sign up and go to our migration wizard.
Link ConnectWise

Choose and link your ConnectWise support desk with HDM.
Link eGain Suite

Give the right to access your eGain Suite account.
Express your requirements

Let us know exactly what parts of your migration you want to adjust
Get your needs estimated

We will research your application and get back to you with a cost and a scope of work.
Migrate from ConnectWise to eGain Suite everything

Move all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.

Go through our security guide

Price estimation

Select your current Help Desk platform and the future one

Migrate from ConnectWise

To eGain Suite

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, than you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, than you have 15 knowledge base records.