ConnectWise to eGain Suite
migration service

Extremely easy , no special knowledge or programming required. A complete ConnectWise to eGain Suite data migration software.

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Secure and Safe
Your passwords along with records are safe with us and will be used for import solely.
Quick and Easy
Help Desk Migration does not require any special skills or knowledge to begin the the migration.
Full & Precise
We've handled all major peculiarities of various helpdesks to let you accurately and efficiently migrate massive amounts of information

Why you should use Help Desk Migration to switch from ConnectWise to eGain Suite

Strong security of your data

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer service to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up being in the right destinations in eGain Suite.

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When migrating your records from ConnectWise to eGain Suite we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from ConnectWise to eGain Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

In what way does data migration from ConnectWise to eGain Suite work

  • Get ready

    Sign up and go to our migration wizard.

  • Choose and link your ConnectWise support desk with HDM.

  • Give the right to access your eGain Suite account.

  • Express your requirements

    Let us know exactly what parts of your migration you want to adjust

  • Get your needs estimated

    We will research your application and get back to you with a cost and a scope of work.

  • Migrate from ConnectWise to eGain Suite everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.

Go through our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
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During automated migration we transfer records , including relations between them.
Custom Migration price
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Any modules, any requirements.
Start free demo migration
Request custom migration
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Have any questions?
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Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Zendesk import

Our team would be more than happy to run a custom migration in case you have particular needs.
Get a price estimation

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Help Desk Migration service


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