ConnectWise to DigitalGenius
migration service

Trouble-free, no special know how or coding required. A complete ConnectWise to DigitalGenius data migration instrument.

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The best ConnectWise to DigitalGenius tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and script development processes. Just choose customer info you need to migrate and set off with the transition immediately.
Simple transition process
No tech expertise needed. Just pick what data will go to the new system and observe the miracle happening.
Data structure maintenance
Move your help desk data in full to ensure that no ticket is missing vital customer service information.
Simple and easy procedure

You don’t have to bother about coding or constantly watch each record moved.

Just link your source and target, tick what you want to migrate and allow the tool do the rest for you.

Data maintenance

Your information comes completeand we mean it.

Every email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction history.

Robust protection

Your information is behind thick walls. Not even all our team members have access to your credentials or other information.

You can rest assured that with HDM no hacker attacks will take place.

Data mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, worry not. Helpful and simplified on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a data import service provider, we work to propose the best possible migration tool. Yet, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from ConnectWise to DigitalGenius

Castle gates

Strong privacy of your data

The migration is done over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your support service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields, thus letting you be sure that the records end up in the right places in DigitalGenius.

Next

When migrating your records from ConnectWise to DigitalGenius we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ConnectWise to DigitalGenius

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ConnectWise to DigitalGenius work

  • Get ready

    Sign up and go to our migration tool.

  • Pick and connect your ConnectWise service desk with HDM.

  • Connect DigitalGenius

    Give access to your DigitalGenius account.

  • Describe your requirements

    Let us know what aspects of your migration you wish to adjust

  • Get your preferences estimated

    We will investigate your case and send you with a total price and a scope of tasks.

  • Migrate from ConnectWise to DigitalGenius everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your DigitalGenius import

Our team would be more than happy to perform a customized migration in case you have particular needs.
Get a price estimation

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