ConnectWise to ALVAO Service Desk
migration service

Smooth, no special knowledge or coding required. A complete ConnectWise to ALVAO Service Desk data migration tool.

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Your best tool for ConnectWise to ALVAO Service Desk data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and tool development processes. Just decide on customer info you need to move and set off with the transition right away.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the new platform and observe the magic happening.
Record completion
Migrate your help desk records in full to make certain that no ticket is missing vital customer support information.
Automated migration

Scared that you’ll need special skills to move your customer service data? Don’t be as we ensured that our tool interface is as easy to use as it can possibly be.

Attach the help desks, choose records, click ok, and you’re done!

Data dependency

Your information comes complete, you can take our word.

Every email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your information is behind impenetrable walls. Not even all our team members can access to your passwords or other information.

You can be sure that with HDM no hacker attacks will take place.

Record mapping

Pick data that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick just about everything you might actually need.

Guided migration

If this is your first migration, don’t worry. Useful and insightful on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service provider, we aim to propose the most effective migration tool. Yet, our prime concern is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from ConnectWise to ALVAO Service Desk

Castle gates

Strong security of your information

The migration is conducted over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields, thus letting you make sure that the records end up being in the right places in ALVAO Service Desk.

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Maintained association between object and people

When migrating your data from ConnectWise to ALVAO Service Desk we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ConnectWise to ALVAO Service Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ConnectWise to ALVAO Service Desk work

  • Prepare

    Register and go to our migration service.

  • Select and link your ConnectWise service desk with HDM.

  • Give access to your ALVAO Service Desk account.

  • Outline your business needs

    Let us know exactly what parts of your migration you would like to adjust

  • Have your requirements estimated

    We'll research your application and get back to you with a price range and a scope of work.

  • Migrate from ConnectWise to ALVAO Service Desk everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your ALVAO Service Desk import

Our staff would be more than happy to run a personalized migration in case you have particular demands.
Get a price estimation

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