Comm100 Help Desk to SolarWinds Service Desk (Samanage)
migration service

Smooth, no special knowledge or programming required. A complete Comm100 Help Desk to SolarWinds Service Desk (Samanage) data migration instrument.

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Your best tool for Comm100 Help Desk to SolarWinds Service Desk (Samanage) data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Simply pick what data you need to migrate and start the transition right away.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the target solution and enjoy the miracle happening.
Record completion
Transfer your help desk data in full to make sure that no ticket has lost vital customer service information.
Simple and easy procedure

No need to worry about coding or constantly watch each piece of info transferred.

Just link your source and target, pick what you want to take to a new database and allow the Migration Wizard deal with the remainder.

Data dependency

Your customer info migrates uniteand we mean it.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our team members have access to your passwords or records.

You can rest assured that with HDM no hacker attacks will take place.

You control the process

Take complete control of your information with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and simplified on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service supplier, we work to propose the best possible migration tool. However, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Comm100 Help Desk to SolarWinds Service Desk (Samanage)

Castle gates

Strong safety of your data

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer support to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields, thus helping you to be sure that the data end up in the right places in SolarWinds Service Desk (Samanage).

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Sustained connection between object and people

When migrating your data from Comm100 Help Desk to SolarWinds Service Desk (Samanage) we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Comm100 Help Desk to SolarWinds Service Desk (Samanage)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Comm100 Help Desk to SolarWinds Service Desk (Samanage) work

  • Prepare

    Start by creating Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from Comm100 Help Desk to SolarWinds Service Desk (Samanage).

  • Fill in the form with requested credentials to permit our data migration tool to retrieve data from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Choose the data you need to migrate and set the ticket fields mapping, so the records could be transferred based upon your needs.

  • Migrate small amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to SolarWinds Service Desk (Samanage) all data

    When everything's validated, choose a quiet time with the minimal load on the support staff and start migrating from Comm100 Help Desk to SolarWinds Service Desk (Samanage).

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your SolarWinds Service Desk (Samanage) import

Our staff would be more than happy to run a custom migration if you have particular requirements.
Get a price estimation

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