Comm100 Help Desk to Freshdesk
migration serviceHelp Desk Migration partner of Freshdesk

Smooth , no special know how or programming required. A complete Comm100 Help Desk to Freshdesk data migration instrument.

More details

Your best tool for Comm100 Help Desk to Freshdesk data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and script development processes. Simply pick the records you need to migrate and start the transition right away.
Easy transition process
No specific expertise required. Just pick what data will go to the target solution and see the miracle happening.
Record structure maintenance
Transfer your help desk info in full to ensure that no ticket has lost essential customer support information.
Simple and easy procedure

You don’t have to bother about scripting or continuously control each record moved.

Just attach both platforms, choose what you want to migrate and allow the tool do the remainder.

From sender information to phone number connection, your entire database will keep their initial data structure untouched.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will be waiting for you how you expected.

Security is priority

Information is key which is why we created a tool that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.

Data mapping

Choose information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to select just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, worry not. Useful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Outside of producing great customer service, we always want to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are continuously making great strides to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from Comm100 Help Desk to Freshdesk

Castle gates

Strong safety of your records

The migration is done over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the data end up being in the right places in Freshdesk.

Next

When migrating your data from Comm100 Help Desk to Freshdesk we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Comm100 Help Desk to Freshdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Comm100 Help Desk to Freshdesk work

  • Prepare

    Start with setting up Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from Comm100 Help Desk to Freshdesk.

  • Fill in the form with necessary credentials to permit our data migration tool to fetch data from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Select the records you want to migrate and set the ticket fields mapping, so the data could be transferred in line with your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Freshdesk everything

    When everything's tested out, determine a quiet time with the minimal load on the support staff and begin migrating from Comm100 Help Desk to Freshdesk.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Freshdesk import

Our staff would be more than happy to perform a customized migration if you have specific requirements.
Get a price estimation

Blog Articles You Might Find Useful

How Much Time Does Data Migration Take?

It’s a fact: sooner or later successful businesses grow and it means drastic changes in the workload organization. It’s connected with the growth of their…

What is a Support Ticket & How To Use One

There are so many terms when it comes to customer support software that often, even we get puzzled. We’ve already covered what help desk soft…

Help Desk Migration: Perks and Challenges of Manual and Automated Ways

Data migration isn’t a piece of cake. Many businesses think of the help desk migration like about a dangerous journey, full of risks, long waits,…

Book a Call
cancel
%s
— %s