CMDBuild to SMART SERVICE DESK ITSM
migration service

Extremely easy , no special knowledge or programming required. A complete CMDBuild to SMART SERVICE DESK ITSM data migration instrument.

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Risk-free and Reliable
Your passwords along with records are safe with us and will be used for import solely.
Effective and Easy
Help Desk Migration does not require any specialized skills or knowledge to begin the the migration.
Optimal & Precise
We've handled all key peculiarities of various helpdesks to let you accurately and efficiently migrate large amounts of data

Why you should use Help Desk Migration to switch from CMDBuild to SMART SERVICE DESK ITSM

Castle gates

Strong privacy of your information

The migration is conducted over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the records end up in the right places in SMART SERVICE DESK ITSM.

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Retained connection between object and people

When migrating your records from CMDBuild to SMART SERVICE DESK ITSM we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from CMDBuild to SMART SERVICE DESK ITSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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In what way does data migration from CMDBuild to SMART SERVICE DESK ITSM work

  • Get ready

    Register and go to our migration software.

  • Select and connect your CMDBuild service desk with HDM.

  • Grant access to your SMART SERVICE DESK ITSM account.

  • Clarify your business needs

    Let us know exactly what elements of your migration you wish to modify

  • Get your requirements estimated

    We shall analyze your case and get back to you with a the overall cost and a scope of work.

  • Migrate from CMDBuild to SMART SERVICE DESK ITSM all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your SMART SERVICE DESK ITSM import

Our team would be more than happy to run a customized migration in case you have particular needs.
Get a price estimation
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