CMDBuild to Remedy IT Service Management
migration service

Trouble-free , no special knowledge or coding required. A complete CMDBuild to Remedy IT Service Management data migration software.

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Secure and Reputable
Your passwords along with records are safe with us and will be used for import only.
Quick and Easy
Help Desk Migration does not require any special skills or knowledge to get started with the migration.
Full & Precise
We've considered all significant peculiarities of different helpdesks to let you accurately and efficiently migrate large volumes of data

Why you should use Help Desk Migration to switch from CMDBuild to Remedy IT Service Management

Castle gates

Strong security of your records

The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the records end up being in the right places in Remedy IT Service Management.

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Maintained association between object and people

When migrating your records from CMDBuild to Remedy IT Service Management we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from CMDBuild to Remedy IT Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from CMDBuild to Remedy IT Service Management work

  • Get ready

    Sign-up and go to our migration service.

  • Select and link your CMDBuild service desk with HDM.

  • Give access to your Remedy IT Service Management account.

  • Outline your business needs

    Let us know what aspects of your migration you would like to modify

  • Have your preferences estimated

    We will analyze your case and send you with a total price and a scope of tasks.

  • Migrate from CMDBuild to Remedy IT Service Management all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Remedy IT Service Management import

Our team would be more than happy to run a custom migration in case you have specific requirements.
Get a price estimation

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