Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

CloudSPRT to USU Smart Link
migration service

Effortless , no special know how or coding required. A complete CloudSPRT to USU Smart Link data migration tool.

More details
No need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and tool development processes. Just decide on customer info you need to move and set off with the transition immediately.
Simple transition process
No tech expertise needed. Just select what data will go to the new platform and observe the magic happening.
Record structure maintenance
Move your help desk records in full to ensure that no ticket is missing critical customer service details.
Automated migration

Scared that you’ll need special skills to move your info? Worry not as we made sure that our tool interface accessible as possible.

Link the platforms, pick records, click ok, and the migration is ready!

Intact connections

From sender information to phone number connection, your entire database will keep their initial data structure maintained.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will be waiting for you how you expected.

Security is priority

You data is key which is why we designed a tool that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your data in any way.

Data mapping

Choose data that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to select anything you might ever need.

Efficient out-of-the-box solution

In just a couple of clicks it will be possible to pick what goes where, when it starts, and how.

Our developers took user experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Customer service first

Apart from producing great customer support services, we always want to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are continuously making great strides to enhance the general experience.


Castle gates

Strong privacy of your information

The migration is carried out over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right destinations in USU Smart Link.

Next

Retained connection between object and people

When migrating your data from CloudSPRT to USU Smart Link we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Prepare

    Register and go to our migration service.

  • Select and connect your CloudSPRT support desk with HDM.

  • Give the right to access your USU Smart Link account.

  • Express your needs

    Let us understand precisely what aspects of your migration you need to fine-tune

  • Get your needs estimated

    We shall investigate your application and get back to you with a the overall cost and a scope of tasks.

  • Transfer all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration
Our staff would be more than happy to perform a customized migration in case you have special demands.
Get a price estimation

Blog Articles You Might Find Useful

What is Data Migration? — A Comprehensive Guide To Transfers

You have migrated data before. Be it from your old cell phone to a smartphone. Be it automatically or manually, chances are you already have…

What An Internal Help Desk Ticketing System Exactly Is?

Typically, companies use help desk software so not a single customer issue slips through the cracks. But did you know that about 50% of the…

A List of 10 Best Apps for Zendesk to Make Your Life Easier in 2021

The key to success in a customer-driven market is to create and maintain great relationships with customers. Zendesk can help you to do it at…

Book a Call
cancel
%s
— %s