96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Cloud Contact Center to Remedy IT Service Management
migration service

Extremely easy , no special knowledge or coding required. A complete Cloud Contact Center to Remedy IT Service Management data migration tool.

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Secure and Safe
Your passwords along with records are safe with us and will be used for import only.
Quick and Easy
Help Desk Migration does not require any special skills or knowledge to get started with the migration.
Full & Precise
We've handled all major peculiarities of different helpdesks to help you accurately and efficiently migrate large loads of data

Why you should use Help Desk Migration to switch from Cloud Contact Center to Remedy IT Service Management

Strong security of your data

The migration is conducted over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer care to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the records end up being in the right places in Remedy IT Service Management.

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When migrating your records from Cloud Contact Center to Remedy IT Service Management we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Cloud Contact Center to Remedy IT Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

In what way does data migration from Cloud Contact Center to Remedy IT Service Management work

  • Get ready

    Sign up and go to our migration tool.

  • Connect Cloud Contact Center

    Pick and link your Cloud Contact Center service desk with HDM.

  • Connect Remedy IT Service Management

    Give the right to access your Remedy IT Service Management account.

  • Detail your needs

    Let us understand precisely what aspects of your migration you need to adjust

  • Get your preferences estimated

    We will research your case and get back to you with a price and a scope of tasks.

  • Migrate from Cloud Contact Center to Remedy IT Service Management all data

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Remedy IT Service Management import

Our team would be more than happy to run a custom migration if you have particular demands.
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