Cloud Contact Center to FirstOne HelpDesk
migration service

Smooth , no special know how or coding required. A complete Cloud Contact Center to FirstOne HelpDesk data migration tool.

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Trustworthy and Reputable
Your passwords as well as data are safe with us and will be used for import only.
Fast and Understandable
Help Desk Migration does not require any specific competencies or knowledge to get started with the migration.
Complete & Accurate
We've tackled all significant peculiarities of different helpdesks to help you accurately and efficiently migrate massive amounts of data

Reasons to use Help Desk Migration to migrate data from Cloud Contact Center to FirstOne HelpDesk

Castle gates

Strong safety of your records

The migration is carried out over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the data end up in the right places in FirstOne HelpDesk.

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Sustained connectivity between object and people

When migrating your data from Cloud Contact Center to FirstOne HelpDesk we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Cloud Contact Center to FirstOne HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Cloud Contact Center to FirstOne HelpDesk work

  • Prepare

    Sign-up and go to our migration tool.

  • Connect Cloud Contact Center

    Choose and connect your Cloud Contact Center service desk with HDM.

  • Connect FirstOne HelpDesk

    Grant the right to access your FirstOne HelpDesk account.

  • Express your requirements

    Let us know exactly what aspects of your migration you would like to adjust

  • Have your requirements estimated

    We shall investigate your application and send you with a the overall cost and a scope of tasks.

  • Migrate from Cloud Contact Center to FirstOne HelpDesk all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your FirstOne HelpDesk import

Our staff would be more than happy to perform a customized migration if you have particular needs.
Get a price estimation

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