Cloud Contact Center to Dimelo Digital platform
migration service

Smooth , no special knowledge or programming required. A complete Cloud Contact Center to Dimelo Digital platform data migration tool.

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Secure and Safe
Your passwords as well as records are safe with us and will be used for import solely.
Quick and Easy
Help Desk Migration does not require any special skills or knowledge to begin the the migration.
Full & Precise
We've tackled all major peculiarities of various helpdesks to help you accurately and efficiently migrate massive amounts of information

Reasons to use Help Desk Migration to switch from Cloud Contact Center to Dimelo Digital platform

Castle gates

Strong security of your data

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the data end up in the right destinations in Dimelo Digital platform.

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Maintained connection between object and people

When migrating your data from Cloud Contact Center to Dimelo Digital platform we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Cloud Contact Center to Dimelo Digital platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Cloud Contact Center to Dimelo Digital platform work

  • Prepare

    Sign up and go to our migration wizard.

  • Connect Cloud Contact Center

    Choose and connect your Cloud Contact Center support desk with HDM.

  • Connect Dimelo Digital platform

    Grant the right to access your Dimelo Digital platform account.

  • Describe your business needs

    Let us know exactly what components of your migration you need to fine-tune

  • Get your preferences estimated

    We'll investigate your application and send you with a price and a scope of tasks.

  • Migrate from Cloud Contact Center to Dimelo Digital platform all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Dimelo Digital platform import

Our staff would be more than happy to run a customized migration if you have particular needs.
Get a price estimation

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