Chime for Lync to UserEcho
migration service

Smooth , no special know how or programming required. A complete Chime for Lync to UserEcho data migration tool.

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Your best tool for Chime for Lync to UserEcho data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Avoid complex data audit and tool development processes. Just decide on what data you need to transfer and start the transition right away.
Effortless transition process
No special expertise required. Just select what data will go to the new platform and enjoy the wonders happening.
Record structure maintenance
Migrate your help desk info in full to ensure that no ticket has lost vital customer support information.
Automated migration

Worried that you’ll have to use advanced skills to move your customer service data? Don’t be as we made sure that our tool simple to use as it can possibly be.

Attach the platforms, choose records, click ok, and the migration is ready!

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their initial connections maintained.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will arrive where you left it.

Data safety is priority

You data is everything which is why we designed a tool that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

You’re in charge

Manage your customer data with our internal data mapper. Pick what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a few clicks it will be possible to select what goes where, when it goes, and how.

Our developers considered user experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Good service first

Except producing great customer support services, we always strive to improve our customer service.

As a team, we want you to experience best possible service, which is why we are continuously putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to migrate data from Chime for Lync to UserEcho

Castle gates

Strong security of your records

The migration is carried out over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the records end up being in the right places in UserEcho.

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Maintained association between object and people

When migrating your data from Chime for Lync to UserEcho we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Chime for Lync to UserEcho

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Chime for Lync to UserEcho work

  • Prepare

    Sign-up and go to our migration wizard.

  • Connect Chime for Lync

    Select and link your Chime for Lync service desk with HDM.

  • Connect UserEcho

    Grant the right to access your UserEcho account.

  • Outline your business needs

    Let us know what elements of your migration you need to modify

  • Have your needs estimated

    We shall research your case and get back to you with a total price and a scope of work.

  • Migrate from Chime for Lync to UserEcho everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your UserEcho import

Our staff would be more than happy to perform a customized migration if you have particular demands.
Get a price estimation

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