Chime for Lync to SpiceCSM
migration service

Trouble-free , no special skill set or coding required. A complete Chime for Lync to SpiceCSM data migration instrument.

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The best Chime for Lync to SpiceCSM tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and script development processes. Just pick customer info you need to transfer and set off with the transition immediately.
Easy transition process
No specific expertise needed. Just pick what data will go to the new solution and observe the wonders happening.
Data structure maintenance
Transfer your help desk data in full to make sure that no ticket has lost vital customer service details.
Automated tool

Afraid that you’ll need advanced skills to move your info? Worry not as we ensured that our tool interface is as easy to use as it can possibly be.

Attach the help desks, choose data, click ok, and you’re done!

Starting from the ticket requester to every comment author, all you records will keep their initial connections maintained.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will be waiting for you where you left it.

Data safety is paramount

Information is everything which is why we designed a tool that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

Data mapping

Select information that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to pick just about everything you might actually need.

Efficient out-of-the-box solution

In just a few clicks you will be able to pick the data arrangement, when it starts, and in what order.

Our tech engineers considered customer experience as an essential factor and made sure that you will be able to use the system to its fullest.

Customer service first

Except providing great customer service, we always aim to improve our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are always making great strides to enhance the core experience.


Why you should use Help Desk Migration to migrate data from Chime for Lync to SpiceCSM

Castle gates

Strong safety of your data

The migration is performed over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the records end up in the right destinations in SpiceCSM.

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When migrating your records from Chime for Lync to SpiceCSM we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Chime for Lync to SpiceCSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Chime for Lync to SpiceCSM work

  • Get ready

    Sign up and go to our migration tool.

  • Connect Chime for Lync

    Pick and connect your Chime for Lync support desk with HDM.

  • Give access to your SpiceCSM account.

  • Explain your business needs

    Let us understand precisely what elements of your migration you wish to tweak

  • Have your needs estimated

    We shall analyze your application and send you with a price and a scope of work.

  • Migrate from Chime for Lync to SpiceCSM everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your SpiceCSM import

Our team would be more than happy to perform a custom migration if you have particular requirements.
Get a price estimation

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