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Chime for Lync to Solvemate
migration service

Extremely easy , no special skill set or coding required. A complete Chime for Lync to Solvemate data migration software.

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The best Chime for Lync to Solvemate tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and code development processes. Simply pick customer info you need to migrate and set off with the transition immediately.
Simple transition process
No tech expertise needed. Just choose what data will go to the target solution and observe the miracle happening.
Data structure maintenance
Move your help desk info in full to ensure that no ticket has lost essential customer service details.
Automated tool

Worried that you’ll need advanced skills to migrate your info? Worry not as we made sure that our tool interface simple to use as possible.

Attach the help desks, choose data, click ok, and you’re done!

Starting from the ticket requester to every comment author, all you records will keep their prior data structure maintained.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will be waiting for you where you expected.

Data safety is paramount

Information is key which is why we designed a tool that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.

Data mapping

Choose records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to select anything you might ever need.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and intuitive on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Customer service first

Except providing great customer service, we always aim to develop our customer service.

As a company, we want you to experience best possible service, which is why we are constantly making great strides to enhance the general experience.


Why you should use Help Desk Migration to migrate data from Chime for Lync to Solvemate

Castle gates

Strong privacy of your records

The migration is completed by the machine over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the data end up in the right destinations in Solvemate.

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Retained relation between object and people

When migrating your records from Chime for Lync to Solvemate we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Chime for Lync to Solvemate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Chime for Lync to Solvemate work

  • Get ready

    Sign-up and go to our migration tool.

  • Connect Chime for Lync

    Opt and connect your Chime for Lync support desk with HDM.

  • Connect Solvemate

    Give the right to access your Solvemate account.

  • Express your business needs

    Let us understand precisely what elements of your migration you want to tweak

  • Get your needs estimated

    We shall research your case and get back to you with a the overall cost and a scope of work.

  • Migrate from Chime for Lync to Solvemate all data

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Solvemate import

Our team would be more than happy to perform a customized migration if you have specific requirements.
Get a price estimation

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