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Chime for Lync to Remedy IT Service Management
migration service

Effortless , no special skill set or programming required. A complete Chime for Lync to Remedy IT Service Management data migration instrument.

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Your best tool for Chime for Lync to Remedy IT Service Management data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and script development processes. Simply choose what data you need to transfer and start the transition immediately.
Simple transition process
No tech expertise required. Just pick what data will go to the target system and enjoy the wonders happening.
Record structure maintenance
Move your help desk records in full to make sure that no ticket is missing essential customer service details.
Easy process

No need to worry about coding or constantly watch each record moved.

Just attach both platforms, tick what you want to migrate and let the Migration Wizard deal with the remainder.

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their initial connections untouched.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will be waiting for you how you expected.

Data safety is priority

You data is everything which is why we created a tool that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.

Data mapping

Select information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to select anything you might ever need.

Guided migration

If this is your first migration, don’t worry. Helpful and insightful on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Customer service first

Outside of producing great customer support services, we always strive to improve our customer service.

As a company, we want you to experience best possible service, which is why we are always making great strides to improve the general experience.


Reasons to use Help Desk Migration to migrate data from Chime for Lync to Remedy IT Service Management

Castle gates

Strong privacy of your information

The migration is completed by the machine over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the data end up in the right destinations in Remedy IT Service Management.

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Retained connection between object and people

When migrating your data from Chime for Lync to Remedy IT Service Management we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Chime for Lync to Remedy IT Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Chime for Lync to Remedy IT Service Management work

  • Prepare

    Register and go to our migration software.

  • Opt and connect your Chime for Lync support desk with HDM.

  • Connect Remedy IT Service Management

    Grant the right to access your Remedy IT Service Management account.

  • Express your business needs

    Let us understand precisely what elements of your migration you would like to fine-tune

  • Have your preferences estimated

    We shall research your case and send you with a price range and a scope of tasks.

  • Migrate from Chime for Lync to Remedy IT Service Management all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Remedy IT Service Management import

Our staff would be more than happy to perform a custom migration in case you have specific needs.
Get a price estimation

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