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Chime for Lync to Relay
migration service

Trouble-free , no special skill set or coding required. A complete Chime for Lync to Relay data migration instrument.

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The best Chime for Lync to Relay tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and script development processes. Simply choose customer info you need to move and set off with the transition immediately.
Simple transition process
No tech expertise needed. Just pick what data will go to the target system and observe the magic happening.
Data structure maintenance
Move your help desk data in full to make certain that no ticket has lost critical customer service information.
Easy procedure

You don’t have to bother about scripting or continuously control each piece of info moved.

Just attach your source and target, choose what you want to take to a new database and allow the Migration Wizard deal with the rest for you.

Data maintenance

Your information migrates unite and we mean it.

Every email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our employees have access to your passwords or other information.

You may be certain with HDM no data breaches are possible.

You’re in control

Take complete control of your customer data with our internal data mapping solution. Select what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Useful and intuitive on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a data import service provider, we work to deliver the best possible migration tool. Yet, our prime concern is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from Chime for Lync to Relay

Castle gates

Strong privacy of your data

The migration is conducted over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the data end up in the right places in Relay.

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Retained association between object and people

When migrating your records from Chime for Lync to Relay we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Chime for Lync to Relay

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Chime for Lync to Relay work

  • Get ready

    Sign up and go to our migration tool.

  • Connect Chime for Lync

    Choose and connect your Chime for Lync service desk with HDM.

  • Give the right to access your Relay account.

  • Clarify your needs

    Let us understand precisely what aspects of your migration you would like to modify

  • Get your requirements estimated

    We shall analyze your application and get back to you with a price and a scope of tasks.

  • Migrate from Chime for Lync to Relay all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Relay import

Our team would be more than happy to perform a personalized migration if you have special needs.
Get a price estimation

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