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Chime for Lync to ((OTRS)) Community Edition
migration service

Smooth , no special knowledge or programming required. A complete Chime for Lync to ((OTRS)) Community Edition data migration tool.

More details

Your best tool for Chime for Lync to ((OTRS)) Community Edition data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and tool development processes. Simply decide on what data you need to migrate and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill required. Just select what data will go to the target platform and enjoy the miracle happening.
Record completion
Transfer your help desk records in full to ensure that no ticket has lost vital customer support details.
Automated migration

Scared that you’ll have to use advanced skills to migrate your customer service data? Worry not as we made sure that our tool interface user friendly as it can possibly be.

Connect the help desks, choose records, click ok, and you’re done!

Data dependency

Your customer info migrates unite , you can take our word.

Each email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our team members can see your credentials or other information.

You can be sure that with HDM no data breaches will take place.

You control the process

Manage your customer data with our in-app data mapping solution. Pick what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Simple & effective

In only a few buttons to press it will be possible to select what goes where, when it starts, and in what order.

Our developers took customer experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Customer priority

As a migration service supplier, we aim to propose the most effective migration tool. However, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Chime for Lync to ((OTRS)) Community Edition

Castle gates

Strong safety of your information

The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to make sure that the data end up being in the right destinations in ((OTRS)) Community Edition.

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Sustained connectivity between object and people

When migrating your data from Chime for Lync to ((OTRS)) Community Edition we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Chime for Lync to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Chime for Lync to ((OTRS)) Community Edition work

  • Prepare

    Start off by setting up Agent profiles and all necessary custom fields in the new help desk. Now, get started on migrating your data from Chime for Lync to ((OTRS)) Community Edition.

  • Connect Chime for Lync

    Fill in the form with necessary credentials to make it possible for our data migration tool to access data from your current help desk.

  • Do the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Choose the data you want to migrate and set the ticket fields mapping, so the data could be transferred in line with your needs

  • Migrate small amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition everything

    When everything's tested out, determine a quiet time with the minimal load on the support team and start migrating from Chime for Lync to ((OTRS)) Community Edition.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your ((OTRS)) Community Edition import

Our staff would be more than happy to run a customized migration if you have particular demands.
Get a price estimation

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