Cherwell Software import
in a few clicks

Without developers, timelack and hustle. Via robust data import wizard.

More details

Spotless Cherwell Software import services just for you

Your platform migration issues are behind you now. Total migration from platform to platform with HDM quick and effortless.
Less time & money spent
Lower process cost, a faster migration to the new platform, and no need to create the migration method. Get it all with HDM service.
Transparent process
Simply prepare your information for the import ahead of time and start moving your records. No need to deal with everything alone.
Key custom records with you
No matter if it is for compliance reasons, or convenience, migrate your old data to the target platform to keep up with customer data easier.
Autonomous migration

Why waste time transferring things by yourself when a tool can do it?

Our migration tool will manage every piece of info so you don’t need to.

Maintained dependency

With HDM, you don’t have to be concerned that all your migrated customer service data will migrate with mixed up arrangement.

Whether it is the requester info or customer details, all of this is considered during the process.

Data protection

All the credentials you use throughout the migration process are not kept in our system. Only authorized employees can get access to your email accounts or help desk dashboards.

All your info is under firm protection from the outside world.

Data mapping

Choose what data comes to your new help desk yourself.

Throughout the data migration, you can check what records to leave behind and what to take with you.


The entire process was deliberately designed to allow users to set up the migration on their own.

You don’t have to have programming skills or exceptional knowledge, just follow the on-screen prompts.

Customer first

One of the main priorities of our team is to provide a service that we would like to experience ourselves. Even though G2 acclaimed our customer support, we develop continuously.

What are the key reasons to import data to Cherwell Software utilizing Help Desk Migration?

Castle gates

Security first

We do not disclose any of your information with third parties, and moreover thoroughly protect it, so nothing gets lost or stolen.


Easy to understand wizard to setup import

Our service was developed to provide you with a easy to use data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Alternative and powerful field mapping

Only Help Desk Migration lets you instantly transfer custom fields, as well as map their destination.


Maintained relations between objects and people

All tickets will be imported to Cherwell Software with their corresponding agents, contacts, and attachments, that way, saving the history of customers' requests.


Relations illustration

Objects you may import to Cherwell Software

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Cherwell Software in six easy steps

  • Get ready

    In the target help desk, set up profiles for your agents and custom ticket fields. When done, go to Migration Wizard and begin the Cherwell Software import.

  • Link source Help Desk

    Select your current help desk from the list and complete the form to allow our migration tool fetch the records.

  • Connect Cherwell Software

    Once you've selected your data source, connect our service with your Cherwell Software to allow the import.

  • Select objects

    Select the information you need to migrate and specify the mapping of ticket fields, both standard, and custom.

  • Import limited amount of data

    Perform a cost-free demo to see how your migration to Cherwell Software will look like and verify that the data migrates correctly.

  • Import to Cherwell Software everything

    Once everything's checked, choose a good time when most of your customers are offline and start the Full Data Migration.

We always keep your data safe

We consider security very seriously and have developed an in-depth set of practices, technologies, and policies to help ensure your data is secure.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the buyers

Cherwell Software import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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