Cherwell Software to Vision Helpdesk
migration service

Trouble-free , no special expertise or coding required. A complete Cherwell Software to Vision Helpdesk data migration tool.

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The best Cherwell Software to Vision Helpdesk tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and tool development processes. Simply choose what data you need to transfer and set off with the transition right away.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the target system and enjoy the wonders happening.
Data completion
Transfer your help desk data in full to make certain that no ticket has lost critical customer service information.
Simple and easy process

No need to worry about scripting or constantly watch each piece of info transferred.

Just link both platforms, tick what you need to migrate and allow the system deal with the rest for you.

Preserved connections

From sender information to phone number connection, your entire database will keep their previous connections intact.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will arrive where you left it.

Security is priority

Information is everything which is why we developed a system that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

You’re in control

Take complete control of your customer data with our in-app data mapper. Select what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Simple & effective

In just a few buttons to press it is possible to select the data arrangement, when it starts, and how.

Our developers considered user experience as a priority and ensured that you will be able to use the system to its fullest.

Customer service first

Except producing great customer service, we always want to improve our customer service.

As a company, we want you to have the best possible service, which is why we are always putting so much effort to improve the core experience.


Why you should use Help Desk Migration to switch from Cherwell Software to Vision Helpdesk

Castle gates

Strong safety of your data

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the data end up in the right places in Vision Helpdesk.

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Sustained association between object and people

When migrating your records from Cherwell Software to Vision Helpdesk we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Cherwell Software to Vision Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Cherwell Software to Vision Helpdesk work

  • Get ready

    Sign up and go to our migration tool.

  • Connect Cherwell Software

    Choose and connect your Cherwell Software service desk with HDM.

  • Give the right to access your Vision Helpdesk account.

  • Outline your business needs

    Let us understand precisely what aspects of your migration you would like to tweak

  • Have your requirements estimated

    We'll investigate your case and send you with a total price and a scope of work.

  • Migrate from Cherwell Software to Vision Helpdesk everything

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Vision Helpdesk import

Our team would be more than happy to run a personalized migration if you have special needs.
Get a price estimation

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