96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

CHERWELL SOFTWARE to Solvemate
migration service

Smooth , no special know how or coding required. A complete CHERWELL SOFTWARE to Solvemate data migration instrument.

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Secure and Reliable
Your passwords as well as data are safe with us and will be used for import only.
Quick and Understandable
Help Desk Migration does not require any special competencies or knowledge to get started with the migration.
Full & Accurate
We've tackled all key peculiarities of different helpdesks to let you accurately and efficiently migrate massive volumes of data

Reasons to use Help Desk Migration to migrate data from CHERWELL SOFTWARE to Solvemate

Strong security of your information

The migration is carried out over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer service to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the data end up in the right places in Solvemate.

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Maintained relation between object and people

When migrating your data from CHERWELL SOFTWARE to Solvemate we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from CHERWELL SOFTWARE to Solvemate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

How does data migration from CHERWELL SOFTWARE to Solvemate work

  • Prepare

    Register and go to our migration tool.

  • Choose and connect your CHERWELL SOFTWARE service desk with HDM.

  • Connect Solvemate

    Give the right to access your Solvemate account.

  • Express your requirements

    Let us know exactly what elements of your migration you wish to tweak

  • Get your requirements estimated

    We will investigate your case and send you with a cost and a scope of tasks.

  • Migrate from CHERWELL SOFTWARE to Solvemate everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Solvemate import

Our staff would be more than happy to perform a customized migration in case you have special requirements.
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