Cention Contact Center import
in a few clicks

Without developers, delays and hustle. With step-by-step Cention Contact Center import setup form.

More details

Cention Contact Center import tool you’ve been looking for

Your platform import troubles are behind you now. Total platform to platform migration with HDM fast and effortless.
Save time & money
Lower price, a speedy transition to the new platform, and no need to develop the migration script. All with HDM.
Simple process
Just get the customer info ready for transition ahead of time and begin moving your data. It’s not necessary to fiddle with anything.
Essential data with you
Regardless of your reasons, move your historical data to the new tool to keep the track of customers easier.
Automatic migration

Why waste time transferring records by yourself when a machine can do it?

Our import tool will manage every piece of info so you don’t have to.

Data relationship coherence

All your emails will move complete and whole. Together with its smallest details, all data will be untouched.

The same goes for the help desk and CSV data. By the end, you get useable information.

Data safety

All the credentials you provide during the migration procedure are not kept in our system. Only authorized personnel can gain access to your profiles or help desk dashboards.

All your info is under solid protection from any kind of danger.

Mapping records

Pick what data will migrate to your new platform yourself.

While managing the migration setup, you can check what records will cut and what will stay.

Ease of use

The entire process was deliberately created to allow users to complete the migration themselves.

No need to have programming skills or proprietary knowledge, just follow the shown hints.

Customer support

Our main goal is to make our service as enjoyable to you as as feasible, as evident by G2. We always aim for quality and proper assistance.

Regardless of the way you contact us, we are always ready to solve your migration queries.


Why import data to Cention Contact Center using Help Desk Migration?

Castle gates

Security first

We don't share any of your personal information with third parties, and additionally thoroughly protect it, so not a thing gets lost or stolen.

Next

Easy to get around wizard to setup import

Our service was built to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Next

Wizard window
Mapping fields window

Elective and powerful field mapping

Only Help Desk Migration lets you automatically transition custom fields, as well as map their location.

Next

Preserved relations between objects and people

All tickets will be imported to Cention Contact Center with their respective agents, contacts, and attachments, as a result, saving the history of customers' requests.

Next

Relations illustration

Objects you may import to Cention Contact Center

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Cention Contact Center in several easy steps

  • Prepare

    Sign up and go to our migration wizard.

  • Connect source Help Desk

    Opt and connect your source support desk with HDM.

  • Connect Cention Contact Center

    Give access to your Cention Contact Center account.

  • Describe your business needs

    Let us know what elements of your migration you wish to tweak

  • Get your preferences estimated

    We shall investigate your case and send you with a total price and a scope of tasks.

  • Import to Cention Contact Center everything

    Move all your customer service records in a single push.

We keep your data secure

We take security very seriously and have developed a complete set of practices, technologies, and policies to help ensure your data is protected.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the clients

Cention Contact Center import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

Blog Articles You Might Find Useful

Here’s What To Do When Merging Help Desk Instances

There are times when merging two support departments that come from different companies just makes sense. It saves money, it accelerates delivery, and perhaps the…

What is and Why You Should Do Data Mapping

If you’ve worked with data at least once in your life, you’ve probably heard about a process called data mapping. A necessary process that will…

Service Desk vs Help Desk: What’s the Difference?

Over the past couple of years, there has been a huge resurgence of all kinds of service desk tools. Many new products have appeared and…

Book a Call
cancel
%s
— %s