Cention Contact Center to TOPdesk
migration service

Smooth , no special knowledge or coding required. A complete Cention Contact Center to TOPdesk data migration instrument.

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Your best tool for Cention Contact Center to TOPdesk data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Just choose customer info you need to migrate and start the transition right away.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the new system and observe the miracle happening.
Record completion
Move your help desk data in full to ensure that no ticket has lost critical customer service details.
Effortless procedure

No need to worry about scripting or continuously control each record moved.

Just attach both platforms, tick what you need to migrate and allow the tool deal with the remainder.

Starting from the ticket requester to every comment author, your entire database will keep their initial connections untouched.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will be waiting for you how you expected.

Data safety is priority

Information is everything which is why we created a tool that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your data in any way.

Record mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might actually need.

Simple & effective

In just a few clicks it is possible to pick what goes where, when it goes, and in what order.

Our software considered customer experience as an essential factor and ensured that you will be able to use the system to its fullest.

Good service first

Except producing great customer service, we always aim to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are constantly making great strides to improve the general experience.


Reasons to use Help Desk Migration to switch from Cention Contact Center to TOPdesk

Castle gates

Strong privacy of your data

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the records end up in the right destinations in TOPdesk.

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Retained connection between object and people

When migrating your data from Cention Contact Center to TOPdesk we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Cention Contact Center to TOPdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Cention Contact Center to TOPdesk work

  • Prepare

    Start by setting up Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from Cention Contact Center to TOPdesk.

  • Connect Cention Contact Center

    Fill in the form with necessary credentials to permit our data migration tool to retrieve data from your current help desk.

  • Do the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Choose the records you want to migrate and set the ticket fields mapping, so the data could be moved according to your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to TOPdesk all data

    When everything's tested out, determine a quiet time with the minimal load on the support team and begin migrating from Cention Contact Center to TOPdesk.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your TOPdesk import

Our staff would be more than happy to run a customized migration if you have special needs.
Get a price estimation

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