Cention Contact Center to ((OTRS)) Community Edition
migration service

Trouble-free , no special expertise or programming required. A complete Cention Contact Center to ((OTRS)) Community Edition data migration tool.

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The best Cention Contact Center to ((OTRS)) Community Edition tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and tool development processes. Just decide on what data you need to move and start the transition immediately.
Effortless migration
No special knowledge or skill required. Just select what data will go to the new platform and enjoy the magic happening.
Data completion
Migrate your help desk info in full to make certain that no ticket has lost critical customer support details.
Simple and easy process

You don’t have to bother about coding or constantly watch each record transferred.

Just link both platforms, pick what you need to take to a new database and let the Migration Wizard deal with the remainder.

Starting from the ticket requester to every comment author, all you records will keep their initial connections untouched.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Data safety is paramount

Information is everything which is why we created a tool that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

Record mapping

Pick data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to pick just about everything you might actually need.

Simple & effective

In only a few clicks it will be possible to select what goes where, when it goes, and in what order.

Our tech engineers considered customer experience as an essential factor and made sure that you will be able to use the system to its fullest.

Great service first

Apart from providing great customer service, we always want to improve our customer service.

As a team, we want you to experience best possible service, which is why we are always making great strides to increase the core experience.


Why you should use Help Desk Migration to switch from Cention Contact Center to ((OTRS)) Community Edition

Castle gates

Strong security of your records

The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the records end up being in the right destinations in ((OTRS)) Community Edition.

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Maintained connection between object and people

When migrating your records from Cention Contact Center to ((OTRS)) Community Edition we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Cention Contact Center to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Cention Contact Center to ((OTRS)) Community Edition work

  • Get ready

    Start with preparing Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from Cention Contact Center to ((OTRS)) Community Edition.

  • Connect Cention Contact Center

    Fill out the form with necessary credentials to allow our data migration tool to fetch information from your current help desk.

  • Do the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Select the data you need to migrate and set the ticket fields mapping, so the records could be moved based upon your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition all data

    When everything's validated, determine a quiet time with the least load on the support team and begin migrating from Cention Contact Center to ((OTRS)) Community Edition.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your ((OTRS)) Community Edition import

Our team would be more than happy to run a personalized migration if you have special demands.
Get a price estimation

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