Cention Contact Center to ngDesk
migration service

Effortless , no special skill set or programming required. A complete Cention Contact Center to ngDesk data migration software.

More details

Your best tool for Cention Contact Center to ngDesk data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and code development processes. Simply decide on customer info you need to transfer and start the transition when comfortable.
Effortless transition process
No special expertise required. Just choose what data will go to the target platform and observe the wonders happening.
Record structure maintenance
Migrate your help desk info in full to ensure that no ticket is missing essential customer service information.
Simple and easy procedure

You don’t have to bother about coding or continuously watch each record transferred.

Just link both platforms, choose what you need to take to a new database and let the tool do the remainder.

Preserved connections

From sender information to phone number connection, your entire database will keep their prior data structure maintained.

You don’t have to worry that a part of the records will be lost and service quality will decrease. Everything will be waiting for you where you left it.

Security is priority

You data is key which is why we designed a method that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

Data mapping

Choose records that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select just about everything you might actually need.

Efficient out-of-the-box solution

In only a couple of buttons to press it will be possible to pick the data arrangement, when it goes, and how.

Our developers considered user experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Good service first

Outside of producing great customer support services, we always want to develop our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are constantly making great strides to improve the core experience.


Reasons to use Help Desk Migration to migrate data from Cention Contact Center to ngDesk

Castle gates

Strong security of your records

The migration is carried out over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to ensure that the data end up in the right places in ngDesk.

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Maintained relation between object and people

When migrating your data from Cention Contact Center to ngDesk we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Cention Contact Center to ngDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Cention Contact Center to ngDesk work

  • Prepare

    Sign-up and go to our migration wizard.

  • Opt and connect your Cention Contact Center service desk with HDM.

  • Grant the right to access your ngDesk account.

  • Outline your requirements

    Let us know what parts of your migration you would like to modify

  • Get your needs estimated

    We will research your application and send you with a total price and a scope of work.

  • Migrate from Cention Contact Center to ngDesk everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your ngDesk import

Our staff would be more than happy to perform a customized migration in case you have specific demands.
Get a price estimation

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