Cention Contact Center to Jira Service Management
migration service

Extremely easy , no special skill set or coding required. A complete Cention Contact Center to Jira Service Management data migration software.

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The best Cention Contact Center to Jira Service Management tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Simply pick the records you need to migrate and set off with the transition when comfortable.
Easy transition process
No specific expertise needed. Just choose what data will go to the target solution and see the miracle happening.
Data structure maintenance
Transfer your help desk data in full to ensure that no ticket has lost essential customer support details.
Automated tool

Afraid that you’ll need advanced skills to migrate your customer service data? Worry not as we ensured that our tool interface simple to use as it can possibly be.

Attach the platforms, choose data, click ok, and you’re done!

Intact connections

From sender information to phone number connection, all you records will keep their prior data structure intact.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will arrive where you left it.

Security is paramount

Information is key which is why we developed a method that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

You’re in control

Take complete control of your information with our in-app data mapping solution. Select what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a few buttons to press you will be able to choose the data arrangement, when it starts, and how.

Our developers took user experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Great service first

Except providing great customer service, we always aim to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are always putting so much effort to improve the core experience.


Why you should use Help Desk Migration to migrate data from Cention Contact Center to Jira Service Management

Castle gates

Strong safety of your data

The migration is completed by the machine over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the data end up being in the right destinations in Jira Service Management.

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Sustained relation between object and people

When migrating your records from Cention Contact Center to Jira Service Management we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Cention Contact Center to Jira Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Cention Contact Center to Jira Service Management work

  • Get ready

    Start by setting up Agent profiles and all essential custom fields in the new help desk. Now, begin migrating your data from Cention Contact Center to Jira Service Management.

  • Connect Cention Contact Center

    Fill in the form with requested credentials to make it possible for our data migration tool to access information from your current help desk.

  • Connect Jira Service Management

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Choose the records you want to migrate and set the ticket fields mapping, so the data could be transferred according to your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Jira Service Management everything

    Once everything's tested, determine a quiet time with the minimal load on the support department and start migrating from Cention Contact Center to Jira Service Management.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Jira Service Management import

Our team would be more than happy to perform a customized migration if you have specific requirements.
Get a price estimation

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