Cention Contact Center to HESK
migration service

Effortless , no special knowledge or programming required. A complete Cention Contact Center to HESK data migration tool.

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Your best tool for Cention Contact Center to HESK data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and tool development processes. Simply pick what data you need to transfer and set off with the transition immediately.
Simple migration
No tech knowledge or skill required. Just select what data will go to the target solution and enjoy the wonders happening.
Record completion
Move your help desk data in full to make certain that no ticket has lost vital customer support information.
Automated migration

Afraid that you’ll have to use advanced skills to migrate your customer service data? Don’t be as we made sure that our tool interface is as easy to use as possible.

Connect the help desks, choose data, click ok, and the migration is ready!

Data dependency

Your customer info migrates unite , you can take our word.

Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our team members can access to your credentials or other information.

You can rest assured that with HDM no hacker attacks will take place.

You control the process

Manage your information with our internal data mapping solution. Pick what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Simple & effective

In only a few buttons to press you will be able to select what goes where, when it starts, and in what order.

Our software considered customer experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a migration service supplier, we aim to propose the most effective migration tool. However, our priority is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Cention Contact Center to HESK

Castle gates

Strong privacy of your data

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the data end up being in the right places in HESK.

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Retained association between object and people

When migrating your data from Cention Contact Center to HESK we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Cention Contact Center to HESK

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Cention Contact Center to HESK work

  • Prepare

    Start by preparing Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from Cention Contact Center to HESK.

  • Complete the form with required credentials to allow our data migration tool to retrieve data from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Choose the data you want to migrate and set the ticket fields mapping, so the records could be transferred in line with your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to HESK all data

    When everything's tested out, determine a quiet time with the minimal load on the support department and start migrating from Cention Contact Center to HESK.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your HESK import

Our staff would be more than happy to run a personalized migration if you have particular requirements.
Get a price estimation

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