Cention Contact Center to Groove
migration serviceHelp Desk Migration partner of Groove

Effortless , no special know how or coding required. A complete Cention Contact Center to Groove data migration software.

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Your best tool for Cention Contact Center to Groove data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and code development processes. Simply decide on customer info you need to transfer and start the transition when comfortable.
Easy transition process
No specific expertise needed. Just choose what data will go to the target platform and observe the wonders happening.
Record structure maintenance
Transfer your help desk records in full to make certain that no ticket is missing critical customer support details.
Effortless procedure

You don’t have to bother about scripting or continuously watch each piece of info transferred.

Just attach both platforms, choose what you want to migrate and allow the system deal with the remainder.

Preserved connections

From sender information to phone number connection, all you records will keep their initial data structure untouched.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will arrive where you expected.

Security is paramount

Information is key which is why we created a tool that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

You’re in charge

Take complete control of your information with our in-app data mapping solution. Choose what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, worry not. Useful and insightful on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Customer service first

Except providing great customer service, we always aim to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from Cention Contact Center to Groove

Castle gates

Strong safety of your information

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the data end up being in the right destinations in Groove.

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When migrating your data from Cention Contact Center to Groove we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Cention Contact Center to Groove

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Cention Contact Center to Groove work

  • Prepare

    Start off by preparing Agent profiles and all essential custom fields in the new help desk. Now, get started on migrating your data from Cention Contact Center to Groove.

  • Connect Cention Contact Center

    Complete the form with requested credentials to make it possible for our data migration tool to retrieve information from your current help desk.

  • Connect Groove

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Select the records you want to migrate and set the ticket fields mapping, so the records could be transferred in line with your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Groove all data

    When everything's tested, determine a quiet time with the minimal load on the support staff and begin migrating from Cention Contact Center to Groove.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Groove import

Our staff would be more than happy to perform a personalized migration in case you have special demands.
Get a price estimation

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