Cention Contact Center to Faveo Helpdesk
migration service

Trouble-free , no special know how or programming required. A complete Cention Contact Center to Faveo Helpdesk data migration instrument.

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The best Cention Contact Center to Faveo Helpdesk tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid complex data audit and script development processes. Just pick what data you need to transfer and set off with the transition immediately.
Effortless transition process
No special expertise required. Just pick what data will go to the new solution and enjoy the wonders happening.
Data structure maintenance
Migrate your help desk data in full to make sure that no ticket is missing essential customer service details.
Easy procedure

No need to worry about scripting or continuously watch each piece of info transferred.

Just link your source and target, choose what you need to migrate and let the system deal with the rest for you.

Data maintenance

Your customer data comes complete and we mean it.

Each email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind thick walls. Not even all our staff members have see your credentials or other information.

You may be certain with HDM no hacker attacks will take place.

You control the process

Take complete control of your customer data with our internal data mapper. Pick what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Efficient out-of-the-box solution

In only a couple of clicks you will be able to select what goes where, when it starts, and how.

Our tech engineers considered customer experience as a priority and ensured that it will be possible to use the system to its fullest.

Customer service as priority

As a data import service supplier, we work to offer the best possible migration tool. However, our priority is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Cention Contact Center to Faveo Helpdesk

Castle gates

Strong security of your data

The migration is carried out over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the records end up in the right destinations in Faveo Helpdesk.

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Maintained relation between object and people

When migrating your records from Cention Contact Center to Faveo Helpdesk we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Cention Contact Center to Faveo Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Cention Contact Center to Faveo Helpdesk work

  • Get ready

    Sign up and go to our migration wizard.

  • Pick and connect your Cention Contact Center support desk with HDM.

  • Connect Faveo Helpdesk

    Give the right to access your Faveo Helpdesk account.

  • Clarify your needs

    Let us know exactly what parts of your migration you would like to fine-tune

  • Have your needs estimated

    We shall research your application and send you with a price range and a scope of work.

  • Migrate from Cention Contact Center to Faveo Helpdesk everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Faveo Helpdesk import

Our team would be more than happy to perform a custom migration in case you have specific requirements.
Get a price estimation

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