Cention Contact Center to Database
migration service

Effortless , no special knowledge or programming required. A complete Cention Contact Center to Database data migration instrument.

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Your best tool for Cention Contact Center to Database data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Just choose the records you need to transfer and start the transition right away.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the new system and see the wonders happening.
Record completion
Move your help desk info in full to make certain that no ticket has lost critical customer service details.
Automated migration

Worried that you’ll have to use advanced skills to move your info? Worry not as we ensured that our tool is as easy to use as it can possibly be.

Attach the platforms, select records, click ok, and the migration is ready!

Data dependency

Your customer info migrates complete and we mean it.

Each email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our employees have see your passwords or records.

You can rest assured that with HDM no hacker attacks are possible.

You’re in charge

Manage your customer data with our internal data mapping solution. Select what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Simple & effective

In only a few clicks it is possible to choose the data arrangement, when it goes, and in what order.

Our software considered user experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a migration service supplier, we work to deliver the best possible migration tool. Nevertheless, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Cention Contact Center to Database

Castle gates

Strong privacy of your records

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the records end up in the right destinations in Database.

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Retained connection between object and people

When migrating your data from Cention Contact Center to Database we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Cention Contact Center to Database

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Cention Contact Center to Database work

  • Prepare

    Start with preparing Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from Cention Contact Center to Database.

  • Connect Cention Contact Center

    Complete the form with necessary credentials to permit our data migration tool to retrieve information from your current help desk.

  • Connect Database

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Choose the records you need to migrate and set the ticket fields mapping, so the data could be moved in line with your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Database everything

    When everything's tested, determine a quiet time with the least load on the support department and begin migrating from Cention Contact Center to Database.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Database import

Our staff would be more than happy to run a personalized migration if you have special needs.
Get a price estimation

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