Cention Contact Center to bold360
migration service

Effortless , no special knowledge or coding required. A complete Cention Contact Center to bold360 data migration software.

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Your best tool for Cention Contact Center to bold360 data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Simply pick the records you need to move and set off with the transition right away.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the target solution and see the magic happening.
Record completion
Migrate your help desk data in full to ensure that no ticket has lost vital customer support details.
Automated migration

Afraid that you’ll need advanced skills to migrate your customer service data? Worry not as we ensured that our tool interface simple to use as possible.

Link the help desks, choose records, click ok, and the migration is ready!

Data dependency

Your information migrates unite , you can take our word.

Each email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is safe and sound with us. Not even all our team members can see your passwords or other information.

You may be sure that with HDM no data breaches will take place.

You control the process

Take complete control of your customer data with our internal data mapping solution. Choose what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Simple & effective

In just a few buttons to press you will be able to choose the data arrangement, when it starts, and how.

Our developers took customer experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a migration service provider, we strive to propose the most effective migration tool. Nevertheless, our prime concern is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Cention Contact Center to bold360

Castle gates

Strong security of your data

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the data end up being in the right destinations in bold360.

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Maintained association between object and people

When migrating your data from Cention Contact Center to bold360 we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Cention Contact Center to bold360

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Cention Contact Center to bold360 work

  • Prepare

    Sign up and go to our migration tool.

  • Connect Cention Contact Center

    Opt and link your Cention Contact Center support desk with HDM.

  • Give the right to access your bold360 account.

  • Express your needs

    Let us understand precisely what aspects of your migration you would like to modify

  • Get your preferences estimated

    We shall analyze your application and send you with a total price and a scope of work.

  • Migrate from Cention Contact Center to bold360 everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your bold360 import

Our staff would be more than happy to run a customized migration if you have particular requirements.
Get a price estimation

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