Cayzu to ((OTRS)) Community Edition
migration service

Effortless , no special expertise or coding required. A complete Cayzu to ((OTRS)) Community Edition data migration tool.

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Your best tool for Cayzu to ((OTRS)) Community Edition data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Just decide on what data you need to move and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the new platform and enjoy the magic happening.
Record completion
Move your help desk info in full to make sure that no ticket is missing critical customer service information.
Easy procedure

No need to worry about coding or constantly watch each piece of info transferred.

Just link both platforms, tick what you want to migrate and allow the Migration Wizard do the remainder.

Starting from the ticket requester to every comment author, all you records will keep their initial data structure intact.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will arrive where you left it.

Data safety is paramount

You data is key which is why we developed a tool that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

You control the process

Manage your information with our internal data mapping solution. Select what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Helpful and insightful on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Except providing great customer support services, we always strive to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are always putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to switch from Cayzu to ((OTRS)) Community Edition

Castle gates

Strong privacy of your records

The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the records end up in the right places in ((OTRS)) Community Edition.

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Retained relation between object and people

When migrating your data from Cayzu to ((OTRS)) Community Edition we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Cayzu to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Cayzu to ((OTRS)) Community Edition work

  • Prepare

    Start with creating Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from Cayzu to ((OTRS)) Community Edition.

  • Fill out the form with requested credentials to make it possible for our data migration tool to access data from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be migrated in line with your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition everything

    When everything's tested, choose a quiet time with the least load on the support department and begin migrating from Cayzu to ((OTRS)) Community Edition.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your ((OTRS)) Community Edition import

Our staff would be more than happy to run a custom migration in case you have special demands.
Get a price estimation

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