Casengo import
in a few clicks

Without developers, delays and hustle. Via robust data import wizard.

More details

Spotless Casengo import services just for you

Your platform migration troubles are behind you now. Full migration from platform to platform with HDM quick and effortless.
Less time & money spent
Lower price, a faster transition to the new help desk, and no need to create the migration method. All with HDM.
Transparent process
Just get the customer info ready for migration beforehand and start moving your records. No need to fiddle with anything.
Vital data with you
No matter if it is for compliance reasons, or convenience, move your old data to the target system to keep up with customers easier.
Automated process

A bare minimum is to get done on your side. We already wrote the script.

Just set your help desk import requirements and you’re good to go.

Data relationship integrity

All your emails migrate with the correct structure. From sender and receiver info to attachments and signatures, all data will be untouched.

The same applies to the help desk and CSV data. In the end, you get useable information.

Data security

All the credentials you use throughout the migration process are not kept in our system. Only authorized employees can gain access to your email accounts or help desk dashboards.

All the information you provide is under firm protection from the outside world.

Mapping records

Decide what data comes to your new help desk yourself.

Throughout the data migration, you can check what entities will cut and what will stay.

Simplicity

The entire process was deliberately designed to allow users to run the migration on their own.

You don’t have to have programming experience or proprietary knowledge, just follow the on-screen prompts.

Customer support

We aim to make our service as convenient to you as possible, as evident by G2. We always go after quality and proper communication.

Whether it is through a phone or email, we are always ready to solve your migration queries.


What are the key reasons to import data to Casengo using Help Desk Migration?

Castle gates

Security first

We do not share any of your personal information with third parties, as well as thoroughly protect it, so nothing gets lost or stolen.

Next

Easy to navigate wizard to setup import

Our service was developed to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Next

Wizard window
Mapping fields window

Optional and powerful field mapping

Only Help Desk Migration make it easier to automatically transition custom fields, as well as map their destination.

Next

Maintained relations between objects and people

All tickets will be imported to Casengo with their corresponding agents, contacts, and attachments, as a result, saving the history of customers' requests.

Next

Relations illustration

Objects you may import to Casengo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Casengo in 6 easy steps

  • Get ready

    Sign up and go to our migration wizard.

  • Connect source Help Desk

    Select and connect your source service desk with HDM.

  • Grant access to your Casengo account.

  • Express your requirements

    Let us know what aspects of your migration you want to fine-tune

  • Get your requirements estimated

    We shall research your application and get back to you with a total price and a scope of tasks.

  • Import to Casengo everything

    Transfer all your customer service records in a single push.

We always keep your data secure

We consider security very seriously and have developed a comprehensive set of practices , technologies , and policies to help ensure that your data is secure.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the customers

Casengo import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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