Casengo to SysAid
migration service

Trouble-free , no special skill set or programming required. A complete Casengo to SysAid data migration instrument.

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The best Casengo to SysAid tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid complex data audit and script development processes. Just choose what data you need to move and start the transition immediately.
Simple transition process
No tech expertise required. Just pick what data will go to the new system and enjoy the magic happening.
Data structure maintenance
Move your help desk info in full to make certain that no ticket is missing vital customer service information.
Effortless process

You don’t have to bother about scripting or constantly control each piece of info moved.

Just attach both platforms, pick what you need to take to a new database and let the system do the remainder.

From sender information to phone number connection, your entire database will keep their initial data structure maintained.

You don’t have to worry that a part of the data will be missing and service quality will degrade. Everything will arrive how you expected.

Security is priority

You data is key which is why we designed a tool that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

You control the process

Take complete control of your customer data with our internal data mapping solution. Pick what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a couple of clicks it is possible to select what goes where, when it goes, and how.

Our developers considered customer experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Good service first

Outside of producing great customer support services, we always aim to improve our customer service.

As a team, we want you to have the best possible service, which is why we are always putting so much effort to improve the general experience.


Why you should use Help Desk Migration to migrate data from Casengo to SysAid

Castle gates

Strong privacy of your records

The migration is done over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the records end up in the right places in SysAid.

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Retained relation between object and people

When migrating your records from Casengo to SysAid we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Casengo to SysAid

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Casengo to SysAid work

  • Get ready

    Start with preparing Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from Casengo to SysAid.

  • Fill out the form with necessary credentials to allow our data migration tool to access information from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Select the records you need to migrate and set the ticket fields mapping, so the data could be migrated according to your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to SysAid everything

    When everything's tested out, choose a quiet time with the least load on the support team and start migrating from Casengo to SysAid.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your SysAid import

Our team would be more than happy to perform a personalized migration in case you have particular needs.
Get a price estimation

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