Casengo to SupportBee
migration service

Extremely easy, no special knowledge or programming required. A complete Casengo to SupportBee data migration software.

More details

The best Casengo to SupportBee tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and code development processes. Just decide on what data you need to move and start the transition right away.
Easy migration
No specific knowledge or skill required. Just choose what data will go to the new platform and enjoy the magic happening.
Data completion
Transfer your help desk data in full to make sure that no ticket is missing critical customer support details.
Effortless procedure

You don’t have to bother about scripting or constantly control each piece of info transferred.

Just link your source and target, choose what you want to take to a new database and allow the Migration Wizard deal with the rest for you.

Data dependency

Your customer data comes complete, you can take our word.

Each email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction history.

Data protected

Your customer data is behind thick walls. Not even all our employees can see your credentials or records.

You may be certain with HDM no data breaches will take place.

You control the process

Manage your customer data with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, worry not. Helpful and simplified on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a migration service supplier, we strive to deliver the most effective migration tool. However, our priority is customer service.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Casengo to SupportBee

Castle gates

Strong safety of your data

The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your support service to a new helpdesk without involving the IT department.

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields, thus helping you to ensure that the records end up being in the right destinations in SupportBee.

Next

Sustained connection between object and people

When migrating your records from Casengo to SupportBee we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from Casengo to SupportBee

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Casengo to SupportBee work

  • Get ready

    Start by creating Agent profiles and all essential custom fields in your new help desk. Now, get started on migrating your data from Casengo to SupportBee.

  • Connect Casengo

    Fill out the form with necessary credentials to permit our data migration tool to fetch information from your current help desk.

  • Do the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Select the records you need to migrate and set the ticket fields mapping, so the data could be moved according to your needs.

  • Migrate small amount of data

    Test out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to SupportBee all data

    Once everything's tested, determine a quiet time with the minimal load on the support team and begin migrating from Casengo to SupportBee.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your SupportBee import

Our team would be more than happy to run a custom migration in case you have special demands.
Get a price estimation

Blog Articles You Might Find Useful

What is a Support Ticket & How To Use One

There are so many terms when it comes to customer support software that often, even we get puzzled. We’ve already covered what help desk soft…

Is Open Source Help Desk Right for Your Business?

One of the most common questions that business owners ask themselves when choosing between a free and a paid version of the software is: "Why…

CX Expert Roundup: How to Improve Customer Experience

If you’re reading this, you’re probably interested in improving your customer experience. Surely, every business has faced a lot of changes in recent months. The…

Book a Call
cancel
%s
— %s