Casengo to Re:Desk
migration service

Effortless , no special expertise or coding required. A complete Casengo to Re:Desk data migration software.

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Your best tool for Casengo to Re:Desk data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Simply pick what data you need to migrate and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the target solution and enjoy the miracle happening.
Record completion
Move your help desk records in full to ensure that no ticket has lost vital customer service details.
Automated migration

Scared that you’ll need advanced skills to migrate your info? Worry not as we made sure that our tool interface user friendly as it can possibly be.

Link the help desks, choose records, click ok, and you’re done!

Starting from the ticket requester to every comment author, your entire database will keep their initial data structure untouched.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will arrive where you left it.

Data safety is priority

Information is key which is why we created a method that will keep your data safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your records anyhow.

You control the process

Manage your customer data with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Simple & effective

In just a few buttons to press you will be able to select what goes where, when it starts, and in what order.

Our developers considered customer experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Customer service first

Except producing great customer service, we always aim to improve our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are constantly putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to switch from Casengo to Re:Desk

Castle gates

Strong privacy of your information

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the data end up in the right destinations in Re:Desk.

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Retained connection between object and people

When migrating your data from Casengo to Re:Desk we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Casengo to Re:Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Casengo to Re:Desk work

  • Prepare

    Register and go to our migration tool.

  • Connect Casengo

    Choose and connect your Casengo support desk with HDM.

  • Connect Re:Desk

    Give access to your Re:Desk account.

  • Outline your needs

    Let us understand precisely what components of your migration you need to tweak

  • Get your preferences estimated

    We will analyze your application and get back to you with a the overall cost and a scope of work.

  • Migrate from Casengo to Re:Desk everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Re:Desk import

Our staff would be more than happy to run a customized migration if you have particular requirements.
Get a price estimation

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