Casengo to Paldesk
migration service

Trouble-free , no special knowledge or coding required. A complete Casengo to Paldesk data migration tool.

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The best Casengo to Paldesk tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and tool development processes. Simply choose the records you need to migrate and set off with the transition immediately.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the target system and see the miracle happening.
Data completion
Transfer your help desk data in full to make certain that no ticket is missing vital customer support information.
Simple and easy procedure

You don’t have to bother about coding or continuously control each piece of info moved.

Just link both platforms, pick what you need to migrate and let the tool deal with the remainder.

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their initial data structure maintained.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will arrive how you left it.

Data safety is priority

You data is key which is why we designed a tool that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.

You’re in control

Manage your customer data with our internal data mapping solution. Pick what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Simple & effective

In just a couple of buttons to press it is possible to choose the data arrangement, when it starts, and in what order.

Our tech engineers considered user experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Great service first

Outside of producing great customer support services, we always want to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are constantly putting so much effort to increase the core experience.


Why you should use Help Desk Migration to switch from Casengo to Paldesk

Castle gates

Strong safety of your data

The migration is done over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right places in Paldesk.

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Sustained association between object and people

When migrating your records from Casengo to Paldesk we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Casengo to Paldesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Casengo to Paldesk work

  • Get ready

    Sign up and go to our migration service.

  • Choose and link your Casengo service desk with HDM.

  • Give access to your Paldesk account.

  • Explain your needs

    Let us know exactly what elements of your migration you need to modify

  • Get your needs estimated

    We shall investigate your application and get back to you with a cost and a scope of tasks.

  • Migrate from Casengo to Paldesk everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Paldesk import

Our team would be more than happy to run a personalized migration in case you have particular needs.
Get a price estimation

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