Casengo to HESK
migration service

Extremely easy , no special knowledge or coding required. A complete Casengo to HESK data migration software.

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The best Casengo to HESK tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and code development processes. Simply pick customer info you need to migrate and start the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the target solution and observe the miracle happening.
Data completion
Transfer your help desk info in full to make sure that no ticket is missing critical customer support information.
Easy process

You don’t have to bother about coding or constantly control each record transferred.

Just link your source and target, tick what you need to migrate and let the Migration Wizard do the remainder.

Data dependency

Your information comes unite , you can take our word.

Every email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction history.

Data protected

Your information is behind thick walls. Not even all our employees can access to your passwords or records.

You may rest assured that with HDM no hacker attacks are possible.

Record mapping

Select records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select just about everything you might actually need.

Simple & effective

In just a couple of buttons to press you will be able to pick the data arrangement, when it goes, and how.

Our software considered user experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a migration service provider, we strive to deliver the most effective migration tool. Yet, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Casengo to HESK

Castle gates

Strong safety of your records

The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the data end up being in the right places in HESK.

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Sustained relation between object and people

When migrating your records from Casengo to HESK we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Casengo to HESK

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Casengo to HESK work

  • Get ready

    Start with creating Agent profiles and all essential custom fields in the new help desk. Now, begin migrating your data from Casengo to HESK.

  • Fill in the form with required credentials to make it possible for our data migration tool to retrieve data from your current help desk.

  • Connect HESK

    Repeat the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Select the records you need to migrate and set the ticket fields mapping, so the data could be moved according to your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to HESK everything

    When everything's tested, find a quiet time with the least load on the support department and start migrating from Casengo to HESK.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your HESK import

Our team would be more than happy to run a custom migration in case you have special requirements.
Get a price estimation

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